Operation Policy

Overgeared Hero Operation Policy

1. General

1-1. Purpose

This Operation Policy sets out the rules (the “Rules”) referred to in Section 4 (Prohibited Use: User Conduct and Obligations) of the Overgeared Hero Terms of Service (the “Terms”). It explains the conduct we expect from players, the conduct that is not allowed, and the measures we may take when the Rules are broken, so that everyone can enjoy a safe and fair game. By using our Services, you agree to follow this Operation Policy together with the Terms.

1-2. Where to Find This Policy and Changes

1. This Operation Policy is published on the official website (https://overgearedhero.com) and can be viewed at any time.

2. We may update this Operation Policy to keep the game running smoothly. Before an update takes effect, we will announce the effective date, the changes and the reasons for them on the official website and through in-game notices.

1-3. Matters Not Covered

Anything not covered by this Operation Policy is governed by the Terms, the Privacy Policy, applicable laws and general commercial practice.

1-4. Language

This Operation Policy is provided in Korean and English. If there is any conflict or inconsistency between the Korean and English versions, the Korean version prevails.

2. Your Rights and Responsibilities

2-1. Your Rights

1. You may use the game in accordance with the Terms and this Operation Policy.

2. If you run into a problem or suffer harm while playing, you may contact Customer Support for help.

3. You may appeal any restriction placed on your account, as described in 5-5.

2-2. Your Responsibilities

1. Treat other players with respect, and do not interfere with their play or disrupt order in the game.

2. Keep your account and mobile device secure. You are responsible for all activity on your account, including activity by anyone you let use it.

3. If you find a bug, report it to Customer Support. Do not exploit it or share how to reproduce it with others.

2-3. Prohibited Conduct

The following conduct is not allowed. Restrictions for each type are set out in the table in 5-3.

1. Harassment and abuse: profanity, insults, threats, hate speech or discrimination, and obscene or sexually explicit content

2. Spam and advertising: repeatedly posting the same content, or advertising or promoting anything, including through chat or names

3. Impersonation: pretending to be a game operator, a member of our staff or the company

4. Scams and phishing: deceiving other players for gain, including attempts, and asking for or sharing other players’ personal information or account details

5. Account theft and hacking: accessing or attempting to access another player’s account without permission

6. Cheating: using, creating or distributing unauthorized third-party programs such as hacks, mods, bots or macros, and tampering with game data or the game client

7. Bug exploitation: knowingly exploiting bugs or errors, or spreading information about how to exploit them

8. Account and real-money trading: buying, selling or sharing accounts, or trading game currency or items for real money or through unauthorized third parties

9. Payment abuse: requesting unauthorized refunds through an app store, chargebacks, or other abuse of the payment system after receiving purchased items

10. False reports: knowingly filing false or malicious reports against other players

3. Our Responsibilities

3-1. Our staff will never ask for your password, payment details or other personal information. Do not share them with anyone claiming to be our staff.

3-2. Our staff do not give special treatment to any player and do not share unannounced update or event information.

3-3. As a rule, we do not intervene in private disputes between players. However, we may take action where the Terms or this Operation Policy are violated, where many players are harmed, or where the law is broken.

3-4. If we suspect that an account has been stolen or hacked, we may place temporary protective measures on it without prior notice to protect the player.

4. Server Openings and Merges

4-1. Server Openings

We open new game servers in sequence as new players join, and new players are assigned to open servers in order.

4-2. Content Merging (Server Merging)

1. For content that players play together or compete in for rankings, such as clans, chat and ranked content, we may group players from several servers together to keep a healthy number of participants (“Server Merging”).

2. Server Merging takes place automatically in stages according to criteria we set, such as how long a server has been open and how many players it has. Over time, the range of servers grouped together gradually expands.

3. Servers are merged in sequence with servers that opened close to them.

4. Some content may include players from all servers from the start, or group players according to factors such as tier or order of participation.

5. We may adjust the scope and timing of merging for each type of content as needed, for example when the number of players changes.

4-3. Changes Caused by Server Merging

1. Your account data, including characters, items and currency, is kept after Server Merging.

2. Server Merging is an operational process used to adjust the number of participants in content and to maintain a healthy competitive environment. As a result of a merge, your opponents, matchmaking pool, ranking, or rewards that have not yet been finalized may change. Ordinary ranking or matchmaking changes caused by a merge alone are not eligible for separate compensation.

3. However, rewards that were already settled before Server Merging, or whose recipients and contents were officially confirmed and announced, will be handled according to that announcement. If a technical error during Server Merging caused ranking or reward results not to be applied correctly, and that fact is confirmed through game records or similar evidence, we will correct the result based on what we can verify.

5. Account Restrictions

5-1. Types of Restrictions

1. Warning: We notify you of the violation through in-game mail or similar means.

2. Chat restriction: You cannot use in-game chat for a set period or permanently.

3. Forced name change: We change a name that violates this Operation Policy to a name of our choosing, including where it appears in rankings, clans and the stadium.

4. Suspension: Your account cannot access the game for a set period (temporary suspension) or permanently (permanent suspension).

5. Reclaiming illicit gains: We remove currency, items and other game data obtained by methods we do not permit, and may adjust related game data.

5-2. How We Enforce

1. Restrictions follow the table in 5-3, based on the type of violation and how many times it has occurred. We may apply a stricter or more lenient measure depending on the severity of the violation, whether it was intentional, and the harm caused to other players.

2. If two or more violations are found, the stricter measure applies.

3. Other accounts confirmed to have been directly involved in the violation may be restricted under the same standards.

4. If we suspect a violation listed in the table in 5-3, such as account theft or hacking, use of unauthorized programs, data tampering, bug exploitation, payment or refund abuse, or account or real-money trading, we may temporarily restrict some or all use of the account while we track and investigate the suspected activity, to prevent further harm and to verify the facts. A temporary restriction is a measure applied while we investigate; it does not mean that a violation has been confirmed.

5. We carry out investigations promptly. The time needed may vary depending on the case, including how long it takes to gather necessary materials. While a temporary restriction is in place, you may still contact Customer Support or submit materials to explain your case. If the investigation does not confirm a violation, we lift the temporary restriction. If a violation is confirmed, we convert the temporary restriction into the restriction set out in the table in 5-3 (including permanent suspension), and we inform you of the reason, the type of restriction, and how to appeal.

6. Conduct not listed in the table may still be restricted on a comparable basis if it is prohibited by the Terms or this Operation Policy.

5-3. Penalty Table

※ “Suspension N days” is a temporary suspension, and “reclaim” means removing currency or items obtained unfairly.

If we confirm that you received and used a purchased product and then abused an app-store refund or payment cancellation in order to keep that product or benefit, or to gain an unfair advantage from it, we may permanently suspend the account even for a first violation.

However, the mere fact that a refund or payment cancellation occurred does not by itself mean refund abuse. If there is a legitimate reason—such as a product that was not delivered, a duplicate charge, or a purchase by a minor—or if you disagree with a restriction, you may contact Customer Support. If, after reviewing the materials you submit and our payment and gameplay records, we determine that the restriction should be lifted or adjusted, we may change that action.

5-4. Notification

When we restrict your account, we tell you the reason, the type and length of the restriction, and how to appeal, by posting it on the game’s start screen.

5-5. Appeals

1. If you believe a restriction was applied in error, you may submit an appeal through Customer Support within 14 days of being notified.

2. We will respond within 15 days of receiving your appeal. If we need more time, we will tell you why and when to expect a response.

3. If your appeal is upheld, we will lift or reduce the restriction.

6. Naming Policy

6-1. Scope

This policy applies to every name you choose in the game, such as character names and clan names.

6-2. Names That Are Not Allowed

1. Names containing profanity, slurs, or obscene or sexually explicit content

2. Names that demean or express hatred toward a person, gender, region, religion, race or other group

3. Names that could be mistaken for a game operator, our staff or the company

4. Names used for real-money trading, advertising or promotion

5. Names that infringe others’ rights, such as trademarks or copyrights

6. Names that are generally considered offensive

7. Variations of any of the above, including names that use spacing, symbols or misspellings to get around filters

6-3. Actions

If we find a name that is not allowed, we will change it to a name of our choosing without prior notice and issue a warning. If violations are repeated, we may permanently suspend the account under the table in 5-3.

7. Chat and Community Conduct

7-1. Be respectful when using chat. The following are not allowed:

1. Profanity, insults, and hateful or discriminatory language

2. Obscene or sexually explicit content

3. Repeating the same message to disrupt chat (spamming)

4. Advertising, promotion, or encouraging real-money trading

5. Asking for or revealing other players’ personal information

7-2. We may store and review chat messages to keep the game safe and to handle reports.

7-3. If another player breaks these rules, please report them in the game or through Customer Support.

8. Recovery Policy

8-1. If you need help because of lost data, you may contact Customer Support regardless of when the loss occurred. To verify the account and the loss, we may ask for related information such as your in-game nickname, server, and account identifiers. If the matter involves a payment, we may also ask for materials you have, such as a receipt or transaction ID.

8-2. We review the materials you submit together with our game records and provide support to the extent recovery is possible. However, support may be limited if there is not enough information to identify the account or the loss, or if related records cannot be confirmed so that the facts or the recovery target cannot be verified.

8-3. Recovery may be limited or unavailable in the following cases:

1. Losses caused by your own mistake or on purpose

2. Losses resulting from a violation of the Terms or this Operation Policy, such as account sharing or account trading

3. Losses from private deals between players, including scams (the offending account may be restricted under the table in 5-3)

4. Losses of a guest account caused by changing or resetting your device or deleting the app

5. Cases that cannot be confirmed from our records

9. Protection of Minors

9-1. We protect children and minors in accordance with applicable laws. Parents and guardians are encouraged to supervise their children’s use of the game.

9-2. If we find that a player has used obscene or abusive language toward a minor, approached a minor for sexual purposes, or tried to arrange a meeting with a minor outside the game, we will immediately restrict that player’s access. We may permanently suspend the account and report the matter to law enforcement.

10. Respect for Customer Support Staff

10-1. If a Customer Support inquiry includes profanity, sexual harassment, threats or other language that violates the rights of our support staff, the conversation may be ended.

10-2. If this happens repeatedly, we may issue a warning or suspend your access to the game.

<Addendum>

This Operation Policy is effective as of October 30, 2026.